Comcast and Big Business Bullies

August 20, 2008

As someone who talks a lot about innovation and moving forward not only in business but as a society, I hate it when “big business” tries to stop the movement. I can see where it might be in their best interest to do so, because they are just not forward thinking enough to see the benefits of change. They are happy with the way things are now and think that “technology” and the so called new economy will hurt that success.

It’s never been, and should never be the role of government to protect dying corporations or big business interests. If new technologies and startup companies develop ways of doing things differently, than that is how it should be.

The recent news that Comcast is making has caught my eye. They were sued for intentionally blocking access to certain file sharing websites because, as they said, it created too much congestion on their network. And now, after losing that battle, they announced that they will limit “heavy internet users” to improve speed for other users during times of heavy congestion.

First, anyone or any company that believes in limiting the availability of information on the web has got it all wrong. Google stands out above all others in their belief in the free flow of information. After all, that is what makes the internet great. It is a tool for sharing information faster and without limits. Comcast, as an internet provider, has no business blocking its customers from achieving this.

And why is Comcast’s solution for network issues focused on hurting those people that use the service the most. That is like a restaurant charging more, or taking longer to serve returning customers. A message to Comcast:

Take a look within. Improve your service. Don’t make excuses and develop initiatives that hurt your current customers. And maybe, just maybe, people won’t leave your service as soon as they have that option.

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